Hostmark: Hostmark Hospitality's CEO ruminates on technology and the art of service

As a child, Jerome “Jerry” Cataldo never expected to enter the hospitality industry, but it gradually happened anyway. Sure, his father, C.A. (known as Bud), founded one of the management companies that would eventually merge to form Hostmark Hospitality Group, and growing up Cataldo took on a number of part-time jobs in hotels, but early on he didn’t realize he was actually growing up in a hospitality training program. Now, as president and CEO of Hostmark, it all seems so inevitable in hindsight.