When the Hotel Beacon in New York completed its most recent upgrade, it wanted a way to fulfill guest requests fast. The busy 278-room Upper West Side property installed Guestware to seamlessly connect guests with hotel team members to improve the guest experience. The result today is higher TripAdvisor scores and a new ranking in the top 60 best hotels in New York City.
Guestware’s automated rapid response system streamlines the property’s operations and improves the guest experience. The Hotel Beacon replaced its manual log sheets and radios with Guestware’s mobile auto-dispatch app. It uses Wi-Fi-enabled Android devices to communicate guests’ requests, create action tickets, and assign staff responsibility for resolution.
