HubCast Blog Dabbawalas: Delivery Excellence

In 2010, Harvard Business School's Stefan Thomke and Mina Sinha chose to study India's dabbawalas. What are dabbawalas, you ask? The literal translation is "lunch carriers," who bring over 200,000 home-cooked meals to the hungry workforces of Mumbai and then back home. What makes them extraordinary enough to garner Harvard's interest? Besides the fact that [...]The post Dabbawalas: Delivery Excellence appeared first on HubCast.