INOC Blog Mean Time to Resolution (MTTR) Explained: How to Measure & Improve It

In network operations, every second of downtime can mean lost revenue, frustrated customers, and damaged reputations. At the heart of measuring a NOC's effectiveness lies a critical metric: Mean Time to Resolution (MTTR). But MTTR is more than just a number-it's a reflection of your team's efficiency, your network's resilience, and your ability to deliver on promises made to clients.