net2phone has acquired CCaaS provider Integra to strengthen its cloud communication and collaboration solution. Buying out Integra allows net2phone to incorporate its CCaaS (contact centre as a service) technology bolstering its own to work alongside its UCaaS (unified communications as a service) offering. Jonah Fink, CEO of net2phone, said: "As the CCaaS and UCaaS markets continue [...]
Integra is an Uruguay-based omnichannel platform that provides solutions including chat-bot communication, CRM and workforce management for contact centers.