Invoca: Vitas Healthcare Lawsuit Advances Over Call-Center Recordings
Hospice-care provider Vitas Health Corp. must face a proposed class action alleging it enabled third-party software provider Invoca Inc. to record and analyze calls to its call centers in violation of the California Invasion of Privacy Act.
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Invoca is a California-based AI conversation intelligence platform that offers solutions such as call tracking and interaction management for marketing teams.
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