The article assumes that you are a Dynamics consultant and does not try to technically guide you, but guides you so that you can quickly implement without missing key components There are 3 main areas to focus on when setting up Case Management on Dynamics. 1. Case Settings Case creation Parent- Child Cases Queues and Routing 2. Contract/ Service terms 3. [...]The post Setting up a Simple Case Management system on Dynamics appeared first on IOTAP.