ITS Blog Don't get hooked by phishing scams

Imagine one of your customer service representatives takes a call from somebody claiming to be the CEO of an important client. The caller is looking for detailed information about their account with you, but they don't have a lot of time and insist that your customer service representative ignore account verification procedures. The customer service representative knows they should follow procedures, but they also know this is an important clientRead More →The post Don't get hooked by phishing scams appeared first on ITS.