Jacada Blog The True Cost of Employee Disengagement in the New Normal

Demanding callers. Complex processes. Impossible expectations. These are some of top contact center pain points driving employee disengagement today. In our webinar, What Your Call Center Agents Rant About on Social Media, we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in-and why [...]The post The True Cost of Employee Disengagement in the New Normal appeared first on Jacada.