JAGGAER Blog Intake & Orchestration AI in Procurement - Cutting Through the Jargon

How Intake and Orchestration AI Are Reshaping Procurement If you've been paying attention to technology developments in procurement, you've probably come across the term "Intake & Orchestration." So, what's it all about? And why should you take note? Intake AI refers to the use of artificial intelligence to capture, understand, and classify incoming requests or needs, whether from users, systems, or documents. These could be service requests, inquiries, demand planning, or purchase needs. AI helps streamline and automate the process by which these requests are interpreted and directed to the right place to guarantee governance and compliance based on company policies. Orchestration AI then takes over to coordinate the execution of those requests across multiple systems, teams, or processes. It ensures the right actions happen in the right sequence-often by integrating with a range of tools and workflows, not only in terms of approval processes but more importantly in terms of collaborations with internal and external actors, triggering actions in other systems. Together, they form an intelligent front door for business operations: understanding what someone wants, and making sure it happens efficiently, often without human intervention. In this way the technology ensures the correct execution and accelerates time to value, [...]