KANA Blog A New Enterprise Approach to Process Improvement Drives Customer Value

Most process improvement initiatives start as a reaction to a missed goal in a division or workgroup. The managers overseeing this division decide to improve the process to try and improve outcomes. Yet, this approach may be flawed from the start. Improvements made in silos fail to account for activities related to the process that [...]The post A New Enterprise Approach to Process Improvement Drives Customer Value appeared first on Customer Experience Management Blog.