KANA Blog Customer Experience: The Difference Between Failure and Success

November 17 CRMXchange Webinar to Explore the Difference between Customer Experience Failure and Success The difference between delivering a customer experience failure or success can be razor thin. A colleague worked with a technology company that differentiated their commodity services with a brand promise of superior customer support. The brand promise was difficult to prove [...]The post Customer Experience: The Difference Between Failure and Success appeared first on Customer Experience Management Blog.