Koopid : Dialpad Acquires Koopid

Dialpad Inc., a leader in AI-powered communication and collaboration, announced its acquisition of Koopid, the premier AI-driven platform for an omnichannel customer experience (CX). The addition of Koopid technology will bring comprehensive omnichannel support, including chat, messaging, self-service and social media, to Dialpad Contact Center. Koopid will integrate with Dialpad Voice Intelligence (Vi) seamlessly to [...] The post Dialpad Acquires Koopid appeared first on ChannelVision Magazine.