Koopid : Dialpad Rounds Out its CCaaS with Acquisition of Koopid

This week, cloud communications provider, Dialpad, announced it is acquiring Koopid. This is the third contact center as a service (CCaaS) move Dialpad has made in the last two months. About one month ago, Dialpad announced it was buying Kare Knowledgeware for its virtual customer care capabilities. A few weeks before that, it announced a [...] The post Dialpad Rounds Out its CCaaS with Acquisition of Koopid appeared first on eWEEK.