LaunchBoard: Startup Spotlight: LaunchBoard analyzes customer conversations to learn what they want

Brothers Joshua and Caleb Del Begio want to help businesses keep their customers happy, and believe the information is out there to do it. In 2016 they started LaunchBoard, a Vancouver, B.C.-based company that scours tools that are already in use - such as phone calls, emails, in-app chats and user surveys - to find the customer feedback that they analyze. "Companies have invested heavily into better communication with their customers, but haven't been able scale their analysis to keep pace," said CEO Joshua Del Begio, 27. "LaunchBoard fills that gap, and allows companies to learn from their customer conversations at scale." The... Read More