Listen360 Blog Measuring Customer Satisfaction: How NPS Drives Enhanced Customer Engagement

You already know just how important customer satisfaction is. But things are evolving—and fast. 59% of consumers think how they currently interact with companies will change completely. And they believe this change will come in the next two years. In this environment, you need as much insight into your customers, their experiences, and their expectations […] The post Measuring Customer Satisfaction: How NPS Drives Enhanced Customer Engagement appeared first on Listen360.