Livesalesman Blog All you need to know about law for Saudization of Customer Support

Saudization, also called the Saudi Nationalization Scheme makes it mandatory to absorb a certain percentage of Saudi Nationals as a workforce in businesses and enterprises operating in Saudi Arab. In February of this year, Sulaiman Al-Rajhi, Minister for Human Resource and Social Development Ministry, extended this scheme to customer support outsourcing and announced restrictions on customer service outsourcing to countries outside of Saudi Arabia. Saudization of customer service has been a landmark decision and hinges on the grand project envisioned by the Crown Prince, Mohammed bin Salman to diversify the economy of the Saudi region by generating employment opportunities for the youth. Since the pandemic, the world has been a witness to the downfall of global economies. KSA, which is an Oil-based business zone, has also suffered an economic crisis. With unemployment rates skyrocketing at a 15.4 percent high in February 2021, it has become necessary to stabilize the staggering economy in the region. The aim of the Saudization of customer service , according to the ministry, is to reserve remote customer service-based jobs for Saudi nationals in Saudi Local Call Centers . With the Kingdom now trying to be independent of its Oil-based economy, Call Centers in KSA would [...]The post All you need to know about law for Saudization of Customer Support appeared first on Livesalesman.