Livesalesman Blog How to Overcome Common Roadblocks to Provide Efficient Multilingual Customer Support

The Internet has enabled countries to expand internationally at a rapid pace. They are able to reach out to customers in multiple countries simultaneously. Given that businesses are able to localize their offering and customer experience to suit their target market, customers have become more open to using international products and services. Designing a product and making it available in different languages is not the difficult part, the hard part is furnishing support in those many languages. Localization is a one-time exercise. Using advanced technology, you can easily translate all the pages, screens, and experiences to make sure it fulfills the purpose. Support on the other hand, is an ongoing process and requires you to be constantly geared up to deal with new unexpected issues each time within a timeline the customer demands of you. Providing the right kind of multilingual customer support can be sometimes as tricky as finding a needle in the hay. The question it brings us to is this: Why does providing support in different languages constitute such an important task for the operations personnel of a company? In a recent survey by Execs in The Know, respondents were asked about the biggest challenges they face [...]The post How to Overcome Common Roadblocks to Provide Efficient Multilingual Customer Support appeared first on Livesalesman.