Customer loyalty is big business and getting bigger. The new research report “Loyalty Big Picture,” from global loyalty expert LoyaltyOne, found that the total 2019 customer ecosystem is a whopping $323 billion. That loyalty landscape includes $126 billion in direct loyalty and customer relationship management, along with significant investment in technology and transaction enablers and customer engagement
LoyaltyOne is a Canada-based management consulting company that provides loyalty marketing services for sectors such as petroleum, retail, and hospitality across globally.