Madigan Pratt & Associates, Inc. Blog The First Responder in Weather-Related Crisis Communications: Social Media

Last fall, hurricanes Irma, Jose and Maria made names for themselves in the Caribbean and U.S. As hotels were unfortunately pummeled with Category 5 hurricanes, many people turned to social media for updates.Followers and concerned parties want - and expect - timely updates. While challenges are unavoidable, a hotel's ability (or lack thereof) to effectively communicate critical information can affect its brand reputation, guest relationships and long-term revenue.After a weather-related crisis, the last thing you want to add is a communications disaster....