Make-A-Wish: Make-a-Wish UK Boosts Employee and Doner Experiences with AI-Driven Microsoft Teams Tools

This week, leading UK children's charity Make-A-Wish UK chose to enhance its phone communications and support systems by integrating Microsoft Teams 365 Call Analytics and Call Recording for Microsoft Teams. The move aims to target supporter and family engagement by streamlining internal communication processes, building on Make-A-Wish UK's pre-existing integration of Microsoft 365 Collaboration Analytics. [...]