Thanks you Case Closed Podcast for a great interview. Really enjoyed it Jeff Grosse and Cheryl Feldman! Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business so this time we talk about workflow that goes beyond the Workflow Rules,...The post Case Closed Podcast: Using ManyWho to Automate Contact Center Processes appeared first on ManyWho.