The Complete Retail Customer ExperienceTheretail customer experience has changed dramatically. Customers expect seamless, personalized interactions across physical stores, digital platforms, and customer service channels. We must bridge the gap between online and in-store customer experiences, ensuring that every touchpoint-from browsing products to completing a purchase-is effortless and engaging.
McorpCX is a California-based customer experience platform that offers solutions such as journey mapping and VoC management for sectors including finance and retail.