MK Blog Top Inbound Call Center Metrics to Measure in 2021

Inbound Call Center Metrics to Measure for Better Customer Service Inbound call center employees are front liners and the flagbearers of every organization. Being the first person of contact, they need to be informed, well-versed and accurate at all moments. It is indispensable to measure how fast, how accurate, and how supportive they are with [...]The post Top Inbound Call Center Metrics to Measure in 2021 appeared first on MattsenKumar.