mplsystems, leading provider of contact centre and field service technologies, announced their inclusion in Gartner's May 2017 "Magic Quadrant for the CRM Customer Engagement Centre (CEC)" for the third consecutive year. This follows their inclusion as a Visionary in Gartner's October 2016 Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe, making them [...]The post mplsystems Included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the Third Consecutive Year appeared first on Press Release Rocket.