Multisight Blog 5 Things Your Customers Want From You | Enhance Restaurant Operations

I was recently on my way back from Los Angeles with my family when we decided to stop at a restaurant before making the second half of the journey. We stopped at a higher-end casual dining restaurant and had an interesting experience. It can be very obvious when you walk into a restaurant where a great customer experience is top of mind vs a restaurant where it is not - this day was no exception. Ensuring customers are happy is crucial because with a tap on a screen they can communicate their dissatisfaction to hundreds or even thousands of people. There are specific things that restaurant-goers expect, and here are my top five.