NAPERVILLE, IL--(Marketwired - Feb 25, 2014) - Napersoft, a leading provider of Customer Communications Management (CCM) software solutions, achieved an ACE (Average Customer Experience) Silver RankingT of 97 out of 100, published in February 2014, by Novarica. Napersoft's ACE Ranking is based on an online survey of senior technology and operational executives who are insurer customers and have direct experience with Napersoft's products and organization.