NaviNet Blog Health Plan Portal Must-Haves for Collaborative Provider Networks in 2016

The arrival of the New Year means New Year resolutions and new goals for 2016. For health plans, improving provider satisfaction and productivity should be on that list, but what do provider networks need from health plans in 2016? User feedback is critical for the continued success of healthcare technology solutions. Yet, gaining user input can be more complicated than in other industries because the users of the technology aren't necessarily the purchasers. For example, health plan or insurance portals are vetted, purchased, and designed by health insurance companies, but they are used by healthcare provider offices and organizations. Including these provider office end users in the design and improvements of a portal is critical so that the technology supports the provider office workflows and helps drive higher adoption.