Netomi Blog Contact Center of the Future: Empower Agents with AI Co-Pilots

Despite the accelerating pace of Generative and Conversational AI innovation disrupting contact centers, today’s customer experience (CX) agents are under the same pressure points as always – business performance pressures from one side and demanding customer expectations from the other.  This resulting squeeze is contributing to an increase in agent turnover and an under-satisfied customer […] The post Contact Center of the Future: Empower Agents with AI Co-Pilots appeared first on Netomi.