NGC Blog Fall Reminds Us of our Customer Service Dream Team

Even as we wrap up the annual celebration known as Customer Service Week held each year during the first week of October staying focused on front-line staff who we depend upon for so much makes perfect sense. They are the men and women who serve, who assist others, and who help our customers and clients, especially during the pandemic we are living through this year.In fact, this years Customer Service Week (Oct. 5-9) was centered on the theme of remembering your Dream Team as a way to reflect on the vital role of teamwork in providing great service to all customers. Clearly, though, that idea really should play out each and every week, and successful teams represent their companies in a vital way that helps ensure a companys success in any kind of challenging environment.So, regularly recognizing and remembering the hard work of our teams is a great way to boost morale, whether its during a week set aside just for that, or as a routine part of a companys efforts to foster an engaged, employee-focused culture.