Nuvi: Reputation Acquires Nuvi, Leader in Social Customer Experience

REDWOOD CITY, Calif., April 05, 2021 (GLOBE NEWSWIRE) -- Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi's award-winning social listening and data visualization capabilities are a strong complement to Reputation's innovative platform built for the next generation of experience management. Today, 91% of people believe that companies should fuel innovation by listening to their customers. Yet, only 32% of marketing and customer experience professionals believe they have access to the information they need to understand customers' needs. This dynamic has created a dramatic gap between customer expectations and a company's ability to gather feedback data and quickly act on it. With this acquisition, Reputation has created a powerhouse platform that effortlessly combines traditional experience management (surveys) with digital experience (business listings) and experience management (reviews and social media feedback) to give brands a true 360-degree view of sentiment. Customers can now access incredible social listening and data visualization capabilities that will help them manage their interactions at scale, capture feedback data, and transform it into fuel to grow their business. "Reputation's acquisition of Nuvi demonstrates our continued commitment to innovation in service of helping companies elevate their customer experience programs by turning feedback into the business insights that fuels progress," said Joe Fuca, CEO, Reputation. "The opportunity to capitalize on real-time consumer ...Full story available on Benzinga.com