OneDirect: Markets: Gupshup announces acquisition of OneDirect to reach BFSI, Retail and Hospitality
Sequoia Capital's Singh sees winning combo to redefine customer experience Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East, having processed over 1 billion customer interactions across 10 different languages for leading... [...]
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OneDirect is an India-based customer service platform that provides solutions such as cloud-based marketing and feedback management for businesses.
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