OpenView Labs Blog How to Improve Customer Experience through NPS Segmentation
In a recent piece published on this site, I posited that while Net Promoter Score (NPS) is a key component to measure growth, it is not the be all end all. NPS should be used in concert with other indicators to determine a complete picture of growth and improve upon it. I also discussed that...The post How to Improve Customer Experience through NPS Segmentation appeared first on OpenView Labs.
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