Organic Matters Blog Shipping FAQ

We're so glad you've browsed our store and you've got an idea of what you want.....but....what will shipping cost? How long will this take to get to me? How does it get shipped? How long does it take to process my order?What does shipping cost?Shipping is calculated by the weight of the order and your postal infomation. You can easily and quickly get quotes for orders up to around 500lbs online. Our shipping and tax calculator is a great place to get an idea of what shipping will cost you. You can divide the ship cost by the total weight and get an average cost per/lb. This can help you when calculating your costs. Sometimes you'll find adding another 10-20lbs doesn't actually increase shipping costs all too much - finding that perfect order weight can be well worth it! Try adding and subtracting items to the cart and re-fetching a quote. See diagram below if you're having trouble finding the button (it's located in the cart)Why don't you offer free shipping?We get it, free shipping sounds great but is there really such a thing? All costs need to be absorbed somewhere and this usually translates into higher product prices for the consumer. If someone offers "free" shipping that means they most likely could have sold you the product cheaper.We have sourced the best rates possible and pass them along to you without any additional charges, fees, or handling cost. We feel it is important to stay true to our mission of keeping the cost of organic ingredients as affordable as possible.Note: if you ever find a better deal (including shipping), feel free to let us know and we're happy to price match! (Proof of valid offer must be provided)How long will it take to process my order?For the quickest delivery, prepay your order online. Once we've received payment, we start processing your order. Please make sure your shipping info is correct and include a phone/email contact in case we have questions.If placed before 12pm (cut off for Purolator pick up) or 3pm (cut off for Canada Post pick up) and no issues with payment or product availability occur, your order will be processed for shipment on the same or nearest business day. Please note that any adjustments to your order can cause huge delays.How long will it take to get to me?On average, most orders will take about 2-5 business days and some only take 1 day. If you live in a "beyond destination" zone (..and you probably know if you are), your order may take a few extra days. You can always use the tracking number we provide or feel free to contact us if you require additional info.How does it get shipped? We ship using Canada Post, Purolator, Greyhound Courier (upon request in order comments), Ace Courier, and other LTL freight options. If you would like to use your own shipping account or would like to arrange for your own carrier pick-up - give us a call or specify in your order comments.Summary:- We do not mark up your shipping cost and always strive to find the most affordable rates- All prepaid parcels will ship either via Canada Post or Purolator and Greyhound upon request and if applicable.- For pallet size orders (typically 500lbs or more) ship via freight carrier. Please do not prepay online.- Orders shipped within Western Canada are typically received within 1-4 days- Paid orders are processed within the same business day. - Organic Matters is not responsible for shipping delays once orders leave our warehouse.For safety reasons, we ship our liquids (typically sold in glass containers) in food-safe HDPE plastic containers.We hope this answers some of your questions pertaining to shipping. Feel free to reach out anytime!OM1 250 505 2272info@omfoods.com