Accedo: New Relic Launches Intelligent Streaming Video Observability Solution for Excellent Digital Experiences

New Relic announced new products as part of its Digital Experience Monitoring (DEM) suite. Streaming Video and Ads Intelligence is the industry's first intelligent observability solution for streaming media, which helps maintain high-quality video and ad experiences across diverse devices and regions. New Relic also announced Engagement Intelligence, which automatically collects and correlates end-to-end user behavior data for any application. This data helps enterprises remove frustration points in digital experiences. Enhancements to New Relic DEM include: Streaming Video and Ads Intelligence unifies video Quality of Experience (QoE) metrics, app performance, back-end infrastructure, and ad analytics. Unlike competitors' siloed solutions, this comprehensive approach provides a holistic view of the entire media distribution pipeline. Developers and video operations teams can now diagnose streaming media problems--from video playback to back-end issues--all within one platform. Additionally, user session analysis offers customer support teams a detailed timeline view of video playback, ad interactions, seek behavior, and more, enabling them to quickly resolve issues impacting customer satisfaction. Engagement Intelligence automatically collects and correlates user interactions and frustration signals, such as rage clicks, delivering instant engagement insights without the need for manual instrumentation. The solution offers session replay so product teams, UX designers, and engineers can watch real user interactions to improve the user experience or fix system issues. New Relic also provides AI-strengthened session summaries that highlight the most relevant moments and save hours of unnecessary review. Engagement intelligence helps organizations detect friction points early and tune applications to reduce abandonment both before and after launch. Streaming Video and Ads Intelligence and Engagement Intelligence are now generally available as part of the New Relic Intelligent Observability Platform. New Relic announced new products as part of its Digital Experience Monitoring (DEM) suite. Streaming Video and Ads Intelligence is the industry's first intelligent observability solution for streaming media, which helps maintain high-quality video and ad experiences across diverse devices and regions. New Relic also announced Engagement Intelligence, which automatically collects and correlates end-to-end user behavior data for any application. This data helps enterprises remove frustration points in digital experiences. Enhancements to New Relic DEM include: Streaming Video and Ads Intelligence unifies video Quality of Experience (QoE) metrics, app performance, back-end infrastructure, and ad analytics. Unlike competitors' siloed solutions, this comprehensive approach provides a holistic view of the entire media distribution pipeline. Developers and video operations teams can now diagnose streaming media problems--from video playback to back-end issues--all within one platform. Additionally, user session analysis offers customer support teams a detailed timeline view of video playback, ad interactions, seek behavior, and more, enabling them to quickly resolve issues impacting customer satisfaction. Engagement Intelligence automatically collects and correlates user interactions and frustration signals, such as rage clicks, delivering instant engagement insights without the need for manual instrumentation. The solution offers session replay so product teams, UX designers, and engineers can watch real user interactions to improve the user experience or fix system issues. New Relic also provides AI-strengthened session summaries that highlight the most relevant moments and save hours of unnecessary review. Engagement intelligence helps organizations detect friction points early and tune applications to reduce abandonment both before and after launch. Streaming Video and Ads Intelligence and Engagement Intelligence are now generally available as part of the New Relic Intelligent Observability Platform.