Astound Broadband: Astound Business Solutions Expands Partnership with Intermedia Cloud Communications to Deliver Enhanced UCaaS and CCaaS Solutions

Intermedia Cloud Communications announced an expanded partnership with Astound Business Solutions. Building on a successful history of collaboration with Intermedia's Contact Center as a Service (CCaaS) solutions, Astound will now leverage Intermedia's comprehensive Unified Communications as a Service (UCaaS) platform to deliver a fully managed, turn-key solution that enhances connectivity and engagement for its customers. This expansion will allow Astound to offer advanced integrated cloud communications and customer engagement tools. This builds upon the company's 2023 introduction of Cloud Contact Center, a cloud-based contact center solution developed by Intermedia. Astound selected Intermedia's UCaaS and CCaaS platforms, based on their proven success and ability to offer a fully managed, highly reliable, secure, versatile, and turn-key solution. This partnership enables Astound to offer a tightly integrated communications platform?including voice, video conferencing, chat, SMS, contact center, file sharing, and multi-channel archiving?that eliminates the complexity of piecing together disparate tools. The result is a seamless experience that enhances collaboration and customer interactions, backed by Astound's trusted, high-touch local support. Expanding Astound's Go-to-Market Strategy: Through this partnership, Astound's go-to-market strategy is strengthened by the ability to deliver these solutions under the Astound brand, helping them further differentiate themselves in the marketplace. Intermedia's technology provides the scalability, flexibility, and customization for Astound to address the evolving communication needs of its customers.