Avaya: AI-powered translation eliminates CX language barriers

Global customer service provider Transcom has partnered with Avaya and Sabio Group to create an AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages. The solution enablesTranscom to recruit agents based on their knowledge, rather than their language skills. "In our [...]The post AI-powered translation eliminates CX language barriers appeared first on IT-Online.