Church's Chicken: Church's Chicken partners with SoundHound to power voice AI

Church's Texas Chicken has partnered with SoundHound AI, Inc. , a voice artificial intelligence company, to provide the chicken chain with a voice AI-powered drive-thru ordering solution, according to a press release. Church's Texas Chicken drive-thru guests will have the option to place their order using SoundHound AI's Dynamic Drive-Thru solution, which promptly greets customers, takes orders, confirms requests and lists options to speed up transactions. Dynamic drive-thru also increases the order throughput potential by allowing the restaurant crew to focus on fulfilling orders through the pickup window - with up to 90% of orders completed without human intervention. If customers would prefer to speak with a member of staff, they will still have that option. "Integrating our technology into Church's Texas Chicken restaurants marks a significant milestone in drive-thru innovation," James Hom , chief product officer at SoundHound AI , said in the press release. "With Dynamic Drive-Thru, consumers can speak naturally as they would to a human and have the same customer experience they're used to, while adding the benefit of helping busy employees seamlessly process orders and focus on providing what matters most - preparing great food and offering excellent customer service." Ahnaf Ali , CIO of Church's Texas Chicken, said the guest experience is important to the brand and continually seeks ways to improve service and overall guest engagement. " SoundHound's AI technology will enable us to process orders faster with greater efficiency, reduce wait times and streamline team workflows," Ali said in the press release. Church's Texas Chicken was founded in San Antonio, Texas . The brand and its sister company, Texas Chicken, operate more than 1,500 locations in 22 countries and global markets. Copyright © 2024 Networld Media. All rights reserved., source Industry News