Concentrix: This Week In Cloud AI - Concentrix Unveils Innovative AI Platform iX Hello 2.0

In This Article: Concentrix Corporation has unveiled iX Hello 2.0, a sophisticated AI solution designed to enhance customer engagement across enterprises. This multi-faceted platform integrates seamlessly with existing systems such as Salesforce, Microsoft, AWS, and Workday, and operates on hybrid cloud environments. iX Hello 2.0 features pre-built AI blueprints that enable rapid deployment of tailored customer-facing assistants, accessible via webchat, voice, SMS, smart devices, and apps. Developed with insights from serving over 2,000 clients, this tool aims to offer secure, self-service responses while continuously adapting to improve user experiences. In other trading, Sangfor Technologies was a standout up 20% and closing at CN¥105.59. Meanwhile, Pegasystems softened, down 19.6% to close at $85.28. On Wednesday, Pegasystems announced fourth-quarter 2024 earnings with reduced net income and provided 2025 guidance forecasting $1.6 billion in revenue. Microsoft's strategic focus on AI and partnerships with OpenAI targets significant revenue growth. Click to explore how these initiatives may shape Microsoft's future. As a follow-up, have a look at our Market Insights article, where we explored the implications of the DeepSeek R1 model on the AI infrastructure ecosystem and its potential disruption to the demand for cloud resources, offering insights into the evolving landscape of Cloud AI investments. Best Cloud AI Stocks Turning Ideas Into Actions This article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned. Sources: Simply Wall St "Introducing iX Hello 2.0: Smarter multi-modal customer facing assistants that are easy to create, customize and integrate across the enterprise" from Concentrix Solutions Corporation on GlobeNewswire (published 12 February 2025) Companies discussed in this article include SZSE:300454 NasdaqGS:SMCI NasdaqGS:AAPL NasdaqGS:GOOGL NYSE:CRM NasdaqGS:WDAY NasdaqGS:MSFT and NasdaqGS:PEGA . Have feedback on this article? Concerned about the content? Get in touch with us directly. Alternatively, email editorial-team@simplywallst.com