CallTower has announced a resale partnership with Five9 in a move to integrate CallTower's Operator Connect for Microsoft Teams with Five9's contact centre platform. "By combining our Operator Connect solution with Five9's intelligent CX platform, we're providing businesses with the tools they need to enhance both customer and employee experiences in meaningful ways," Doug Larsen, [...]
Five9 is a California-based cloud contact center platform that offers solutions such as quality management and workflow automation for sectors including retail and finance.