Genesys: Genesys launches tools for supervisors to improve customer experiences

Genesys has announced new AI capabilities for supervisors in Genesys Cloud. These innovations help organizations automate routine tasks and improve employee performance, resulting in better customer experiences. The new tools, Genesys Cloud Supervisor Copilot and Genesys Cloud Virtual Supervisor, offer real-time support in analyzing data, training employees and managing critical business processes. According to Genesys, [...]