Partnerpath Blog Are complex solutions causing a problem?

Help your partners sell simplicity for improved customer satisfaction. I’m a fan of indirect channels and I’ve spent years helping companies engage, empower and evolve partner ecosystems. I’ve always defended solution providers to vendors who undervalue partner contributions. But lately I’ve noticed that customers are being sold complex solutions when simpler ones will do – and I suspect partners are partly to blame. Don’t get me wrong, direct sales are also guilty of selling complexity. The fact is: complex solutions ensure lucrative services revenues (which is bread and butter for partners). But ultimately, everyone wants happy customers. If the right thing for the customer is a simpler solution (with a faster install, easier onboarding and less ongoing maintenance), how do we encourage a shift in sales priorities?