PBD Worldwide Blog Power of Dedicated Support: Why Generic 3PL Service Falls Short

While many third-party logistics (3PL) providers promise efficiency and cost savings, they often fall short where it matters most: support and communication. Over the years, generic customer service teams have become the norm. Today, many 3PLs rely on rotating pools of representatives to handle client inquiries. While this may seem efficient on the surface, it often leads to frustration, delays, and costly mistakes.