PCG Blog CSM from ServiceNow: Everything You Need to Know

What if your customer service could consistently exceed expectations-every time? Spoiler: it can. And it's easier than you think. Customers today demand fast resolutions, personalized support, and seamless self-service options. They expect to solve simple issues on their own and have complex problems resolved quickly and effortlessly. To meet these rising expectations, you need a [...]The post CSM from ServiceNow: Everything You Need to Know first appeared on Pathways Consulting Group.