Pointillist Blog The State of Customer Journeys & CX: A Conversation with Diane Magers, Ian Golding and Dan Gingiss

By Steve Offsey I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist's third annual report on the State of Customer Journey Management and CX Measurement.  The experts joining me include: Diane Magers, who is the founder and CEO of Experience Catalysts and an Emeritus Chair [...] The post The State of Customer Journeys & CX: A Conversation with Diane Magers, Ian Golding and Dan Gingiss appeared first on Pointillist.