Practice XYZ Blog People Ops for the People

"Holistic People Operations" is how First Round Review describes the new approach that Lucia Guillory is creating at Patreon with the goal of taking the employee experience to a new level. It is defined by combining the traditional people ops teams (recruiters and HR), with team like IT, facilities, and administration. The collaboration across departments is intended to smoothly "coordinate across all the functions that touch an employee's experience," and are aligned around the "primary motive" of "caring for [their] employee base." Core to this is regularly gathering feedback, and "responding to it with meaningful action," and always "operating with the employee lifecycle in mind - it's all about getting the context necessary to make choices that put employees first."