CLEVELAND, Jan. 25, 2017 -- Precision Dialogue (www.precisiondialogue.com), an RR Donnelley Company, has released the first two parts of its new research series, "How to Catch and Keep Customer Attention," and features the inclusion of wearable technology as information-gathering devices. The publication of this research is in advance of the company's second annual Next-Level Customer Experience (NLCX) event set for this spring.