Pride Institute Blog Tuesday Tip by Dr. Dr. Marsha Mullett, Consultant/Trainer

There are times when the patient experience just doesn't go the way we had planned - the experience does not qualify as meeting our Vision Statement! We all know the quote, "It's not what happens, it is how we respond!" At our Pride Team Summits in 2017, we had Ritz Carlton training. They call those experiences that don't meet their Continue ReadingThe post Tuesday Tip by Dr. Dr. Marsha Mullett, Consultant/Trainer appeared first on Pride Institute.