ProctorCam Blog Queuing; How Wait Times Could Make or Break your Business

Everyone hates calling the cable company. Why? It always takes way longer than it should to get the customer support you need. In a recent study it was found that Americans spend 37 billion hours waiting in line every day. Another recent article estimates that Brits spend nearly 3 months of their life waiting in queues. Waiting causes frustration and annoyance which could ultimately cost you business. About a year ago, ProctorCam took a hard look at our queuing systems to figure out where