Protech Blog 3 Ways to Maintain AMS Software Knowledge with Staff Turnover

Any time Protech partners with association professionals to adopt new association management software (AMS), we stress the need to have a well-thought-out implementation plan combined with in-depth staff training. If you heed our advice and successfully go live with your new system, you are well on your way to reaping the full benefits of your investment: improved member engagement, retention and growth.In the association world, the solid decisions made during implementation and the many hours of planning, work and dedication can be challenged when faced with staff member changes. The same team members who contributed their time and effort, and who mastered the system, sometimes leave the organization shortly after the implementation is complete. Suddenly, your association is at risk of floundering if there is nobody else on staff who knows how to use the AMS software to serve your members. Further, if new staff are not properly trained, they may not leverage the full benefits of the system to deliver exceptional member experiences.